Spa Systems Template

This spa template is completely customizable. It includes an organization chart of twenty spa job descriptions and one hundred processes to choose from within the Four Functions: Leaderships and Management, Marketing, Spa Operations and Money. The purchase includes two hours of spa systems consulting.

Job Descriptions for twenty spa employee positions including manager, spa supervisor, spa director, inventory controller, marketing manager, and all technical positions. (These job descriptions are collections of responsibilities completely customizable to any number of employees.)

Forms, Checklists and Spreadsheets are included in these categories:

LEADERSHIP AND STRATEGY

Human Resources

Interview and Hiring Process:
• Position Qualification Checklists
• Practical Evaluation forms for Concierge,
  Massage Therapist and Esthetician
• Behavioral Interview Template
• Hiring Checklists
• Position Offer Letter
• Job Position Agreement

Coaching and Performance Evaluation
Process:
• Personalized Income and Benefits
  Statement - Excel
• Management Checklist for the Performance
  Evaluation
• Performance Evaluation Form
• Process and form for measuring employee
  engagement
• Individual Development Plan
• Discipline Documentation Form
• Employee Discipline Form and Checklist

SPA OPERATIONS

Customer Service:
• Customer Satisfaction Survery
• Treatment Evaluation

MANAGEMENT

Quality Assurance Process:
• Treatment Quality Review Form
• PowerPoint Presentation on Systemization

Team Building:
• Guidelines for Successful Meetings
• Meeting Agenda Form

BOTTOM LINE

Inventory Control:
• Retail Product "Sell Through" Excel
  Worksheet
Financial Statements:
• Cash Flow Plan and Forecast
Finance:
• Profitable Service Pricing Excel Worksheet

MARKETING

Marketing:
• Service and Product Category - Market
  Worksheet
• Press Release Form
Sales
• New Product Introduction and Tracking
  Process
• Telephone Process for Booking Agent